1. Introduction
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and manage your personal information. By using our website or services, you consent to the practices described in this policy.
2. About Us
This policy applies to Riverside Fitouts (ABN: 45 540 862 580) (referred to as ‘we’, ‘us’, or ‘our’). Our registered address is 45 Lockyer Avenue, Werrington County, NSW, 2747, Australia.
For privacy-related enquiries, you can contact us at:
- Email: info@riversidefitouts.com.au
- Phone: 0413 480 822
- Post: 45 Lockyer Avenue, Werrington County, NSW, 2747
3. What Personal Information We Collect
We may collect the following types of personal information:
Contact and Identity Information
- Full name
- Email address
- Phone number
- Residential or business address
- Date of birth (where required)
Usage and Technical Information
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Device type and operating system
- Cookie data and session identifiers
Business and Financial Information
- Company name and ABN (for business customers)
- Payment details (processed securely via third-party payment providers)
- Purchase history and service enquiries
4. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete a form, make an enquiry, or purchase a product or service
- When you contact us by phone, email, or live chat
- Automatically through cookies and analytics tools when you browse our website
- From third parties such as referral partners, social media platforms, or publicly available sources
- Through our marketing and advertising activities (including Google Ads and Meta platforms)
Where practicable, we will collect personal information directly from you. If we collect information from a third party, we will take reasonable steps to notify you.
5. How We Use Your Personal Information
We use your personal information to:
- Provide and improve our products and services
- Process transactions and send related communications
- Respond to your enquiries and provide customer support
- Send you marketing communications, newsletters, and promotional offers (where you have consented or we have a legitimate interest to do so)
- Conduct analytics to better understand how our website is used
- Comply with legal obligations and resolve disputes
- Detect and prevent fraud or unauthorised activity
We will only use your personal information for the purposes for which it was collected, or for a related purpose you would reasonably expect.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and related entities who need access to perform their functions
- Third-party service providers (including hosting, payment processing, email delivery, and analytics providers)
- Marketing and advertising platforms such as Google and Meta, for the purpose of targeted advertising and campaign measurement
- Professional advisers such as lawyers, accountants, and auditors
- Government agencies or regulatory bodies where required by law
- Parties involved in a business sale, merger, or acquisition
We do not sell your personal information to third parties.
7. Overseas Disclosure
Some of our third-party service providers are located overseas, including in the United States and other countries. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
By using our website and services, you consent to the transfer of your information to overseas recipients in accordance with this policy.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies – necessary for the website to function correctly
- Analytics cookies – help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies – used to serve relevant advertising across platforms (e.g. Google Ads, Meta Pixel)
You can disable cookies through your browser settings, however this may affect the functionality of our website. You can also opt out of personalised advertising through Google’s Ad Settings or the Meta Privacy Centre.
9. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- SSL encryption on our website
- Restricted access to personal information on a need-to-know basis
- Regular security reviews of our systems and processes
- Secure third-party payment processing
No method of data transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
10. Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading.
To make an access or correction request, please contact us using the details in Section 2. We will respond within 30 days. In some circumstances, we may decline your request and will provide written reasons where required by law.
11. Complaints
If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint with us using the contact details in Section 2. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
12. Marketing Communications
We may send you marketing emails, SMS messages, or other communications about our products and services. You can opt out at any time by:
- Clicking the ‘unsubscribe’ link in any marketing email
- Replying ‘STOP’ to any marketing SMS
- Contacting us directly using the details in Section 2
We comply with the Spam Act 2003 (Cth) and will honour all opt-out requests promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with a revised effective date. We encourage you to review this policy periodically.
14. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising in connection with this policy will be subject to the jurisdiction of the courts of Australia.